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Explore How We Protect Your Privacy

At play2win, your personal data belongs to you — and we handle it with that in mind.

Data Collected at Account OpeningCookie and Session TrackingYour Right to Access and DeleteSecure Encrypted StorageMalaysia-Based Data Handling
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play2win Explore How We Protect Your Privacy
PRIVACY CONTACT PATHS

Open a Privacy Request With Our Team

Live Chat Reach our data team via live chat on the play2win site any time. We aim to acknowledge privacy requests within one business day and resolve straightforward queries on the same session.
Email Support Send a written privacy request or data-access query to our dedicated support address. We respond within three business days and keep a record of every correspondence for your reference.
Account Dashboard Log into your account and use the Privacy Settings panel to download a copy of your stored data, update your communication preferences, or submit a deletion request directly without contacting support.
HOW WE HANDLE YOUR DATA

See Inside Our Data Practices

We keep your account data only as long as it is needed for the purpose it was collected, or as required under applicable Malaysian regulations.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage your cookie preferences at any time through the consent banner or your browser settings without affecting your account access.

Account Security

Your account password is hashed using industry-standard algorithms — we cannot read it, and neither can any staff member. Two-factor authentication is available in your security settings and we strongly encourage you to enable it.

Data Retention Schedule

Transaction records are kept for the period required under applicable local regulations. Profile data you have not updated in an extended inactive period is flagged for review, and you will be notified before any deletion action is taken.

Third-Party Processors

We share only the minimum data necessary with payment processors like Touch 'n Go, GrabPay, Boost dan FPX to complete your transactions. Each processor is bound by a data-processing agreement aligned with our own privacy standards.

Your Right to Rectification

If any personal detail in your account is inaccurate — your name, contact number, or registered address — you can correct it directly in the account settings panel or submit a correction request to our support team by email.

Data Breach Response

In the unlikely event of a data security incident that affects your personal information, we will notify you through your registered email address and explain the nature of the incident, what data was involved, and the steps we have taken.

Check Your Privacy Questions Answered

The questions below cover the data rights and account privacy topics we hear about most. If your question is not listed here, our support team is available via live chat or email to walk you through anything specific to your account.

We collect your name, email address, phone number, date of birth and payment details. This information is needed to verify your identity, process deposits via Touch 'n Go or GrabPay, and keep your account secure.

We retain records for the period required under applicable local law. Once that period has passed, your personal data is deleted or anonymised from our active databases, and you will receive a confirmation notification to your registered email.

Yes. Log into your account, go to Privacy Settings and select the data export option. You will receive a downloadable file within 72 hours. Alternatively, email our support team with your account details and we will prepare the file for you.

We do not sell or share your personal data with advertisers or marketing agencies. Data is shared only with payment processors — such as Boost and FPX — strictly to complete your transactions, under binding data-processing agreements.

Submit a deletion request through the Privacy Settings panel in your account dashboard or by emailing our support team. We will process it within 30 days and confirm once your data has been removed from active systems.

Payment credentials are not stored in full on our servers. When you deposit via Touch 'n Go, GrabPay or Boost, the transaction is handled by the respective payment processor. We retain only a transaction reference for account record purposes.

Change your password immediately through the account security settings, then contact our support team via live chat or email. We will review your account activity log and advise on next steps to secure your account promptly.

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